icibos Privacy Policy
This page describes what we collect when you use icibos and how we keep that data protected. We at icibos collect personal information necessary to verify your identity, process your deposits and withdrawals, and provide customer support. Our data practices comply with applicable privacy laws in regions where our service is available—Jakarta, Surabaya, Bandung, Medan, Semarang, and others.
We on icibos never sell your personal data to marketers or third parties outside our payment and legal ecosystem. We share information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), identity-verification services, anti-fraud partners, and regulators as required by law. Your data is encrypted in transit and at rest on our secure servers.
This policy covers what we collect, how we use it, your rights, and how to contact us if you have privacy concerns. We update this policy occasionally; we notify users of material changes via email and in-app notification.
What Data We Collect on icibos
We at icibos collect personal information in several stages. During account creation, we collect your email address, password, name, date of birth, and phone number. We use this to create and authenticate your account on icibos. We do not share your email or phone with external marketers.
When you deposit funds on icibos, our payment partners receive transaction details. We collect the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank name), amount, date, and time. We on icibos do not store your full card or bank-account numbers—payment processors handle this securely.
For Know-Your-Customer (KYC) verification on icibos, we request a scan of your government ID and proof of address (utility bill, rental agreement, etc.). We use this to confirm your identity and comply with anti-money-laundering laws. We on icibos store these documents encrypted and delete them 12 months after account closure.
When you use icibos, our servers log your activity: login times, games played, bets placed, cash flows, and support interactions. We use this data to detect fraud, resolve disputes, and improve our platform. We on icibos also collect device information (browser type, device ID, IP address) for security and technical support.
How We Use Your Data on icibos
We on icibos use your personal data for the following purposes. First, we verify your identity and comply with regulations—KYC screening, sanctions checks, and anti-fraud monitoring. Second, we process your transactions: deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer, and withdrawals to your chosen payment method. Third, we provide customer support—answering questions, resolving disputes, and troubleshooting technical issues.
Fourth, we improve icibos. We analyze aggregate (anonymized) usage patterns to optimize live-dealer table layouts, sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League), slot selection (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports coverage (Mobile Legends, Free Fire, PUBG Mobile). Fifth, we communicate with you: account confirmations, withdrawal status, bonus eligibility, and policy updates. We on icibos send these messages via email and in-app notification; you may adjust frequency in account settings.
Data Retention & Our Deletion Policy
We on icibos retain your personal data only as long as necessary. Account information (email, phone, name) is kept active while your account is open. After you close your icibos account, we retain transaction records for seven years to comply with financial and tax regulations. KYC documents are deleted 12 months after closure. Chat logs and support tickets are archived for two years on icibos.
You may request deletion of your data at any time on icibos, subject to legal holds. We on icibos cannot delete data needed for regulatory compliance or ongoing dispute resolution. Contact our support team via live chat or email to request data deletion; provide your account email and reason for the request.
We on icibos encrypt all personal data in transit and at rest. Your privacy and security are foundational to our operation.
Third-Party Partners & Data Sharing
We on icibos share your data with trusted partners only when necessary. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive transaction details to process your deposits and withdrawals. Identity-verification services receive your KYC documents to confirm your identity. Anti-fraud and sanctions-screening firms receive your name and contact data to check against global watchlists.
We on icibos never share your data with marketing agencies, data brokers, or social-media platforms. We disclose data to regulators and law enforcement only when legally required by court order or government request. We do not participate in data-sharing consortiums. Our third-party agreements on icibos include strict confidentiality and security clauses.
Your Data Rights on icibos
You have rights over your data on icibos. You may request access: contact our support team and we provide a copy of all personal data we hold. You may request correction: if your name, address, or phone is wrong on icibos, update it in account settings or contact support. You may request deletion of certain data (subject to legal holds on icibos). You may withdraw consent for optional data uses (e.g., marketing emails); core operational data cannot be removed.
We on icibos honour data requests within 30 days. If you believe we have misused your data, you may file a complaint with your local data-protection authority. Our contact details are below.
- We on icibos do not sell personal data.
- We do not use data for automated decision-making or profiling outside account verification.
- We maintain a data breach response plan and notify users of material breaches within 30 days.
- We update this policy when regulations or practices change; material changes are notified by email.
International Data Transfer
Our icibos servers may be located outside your home jurisdiction. We on icibos operate infrastructure in multiple regions to serve players across Southeast Asia. When you use icibos from Medan or Semarang, your data may be processed in data centres outside Indonesia. We apply standard contractual clauses and technical safeguards to protect data during international transfer.
Protection of Minor Data
We on icibos do not knowingly collect data from users under 18. Account creation on icibos requires confirmation that you are 18 or older. If we discover an account belongs to a minor, we close it and delete associated data immediately. Parents or guardians concerned about minor account creation should contact our support team.
How to Contact Us About Privacy
If you have questions about our privacy practices on icibos, contact our support team. We respond to privacy requests within 30 days. You may reach us via live chat (available 24/7), email, or in-app support ticket. Provide your account email and describe your concern. Major questions are escalated to our data officer for review.